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Management Function Explanation |
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Q1. |
I’ve forgotten the user name and password of my hiBox account. What should I do? |
Ans. |
Please fill out the hiBeset your manager password to the one specified by you. After the system successfully sets everything up for yoox Modification Application Sheet and fax it to (02) 8192 – 6365; our system will ru, it will send you an E-mail notifying you of the successful setup of your manager account and password. |
Q2. |
I have many departments in my company, what can I do to send an E-mail to all the employees in the same department? |
Ans. |
You can create a group E-mail for a certain department and set the employees under the same department members of the group E-mail. So, when you want to send out an E-mail to a certain department, you can set the group E-mail as a receiver, and then hiBox will send the E-mail to all the members of the group E-mail. Please log into the manager interface and follow the route below to finish the setup: “system management”à“group E-mail” |
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Website Problems |
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Q1. |
Is it possible that E-mails from senders I know are put into the quarantine area? If it happens, what should I do? |
Ans. |
If E-mails fall into the criteria we set for advertisement mails, then they will be guided to the quarantine area. The system will notify you of the spam on a daily basis, so you can actually check to see what E-mails are put into that area. If you want to send certain emails back into your mailbox, all you need to do is click “release” to release it. You can also just go to the quarantine area directly to check the quarantined E-mails and release them if necessary. The E-mails guided to the quarantine area will be kept for 7 days, so do check your S quarantine area regularly, in case important E-mails might be deleted by the system. |
Q2. |
I receive junk mail that I don’t want to receive. What can I do to filter them out? |
Ans. |
You can choose to delete unwanted E-mails directly through the personal filtering function provided by hiBox. Here is the route: log into webmailàclick “item setting”à”E-mails”àE-mail receiving rule setting” |
Q3. |
What is a “public address book”? What should I do to set it? |
Ans. |
If your E-mail address contains your corporate Domain Name, then a manager can create a contact list that can be used by everyone inside the company through the manager interface. So, whenever you are writing an E-mail, you can just click the public address book; then it will show you all the contacts on the list for you to choose from. |
Q4. |
What is the “corporate address book”? What should I do to set it up correctly? |
Ans. |
There is no need to do any setting up regarding the “corporate address book”. As long as your E-mail address has your corporate Domain Name in it, when you create a new E-mail and select the “corporate address book”, then it will show you all the contacts with the same corporate Domain Name. |
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Problems encountered with Outlook |
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Q1. |
I set up the POP and SMTP of Outlook/Outlook Express by following the instructions stated in the user manual. However, when I send or receive E-mails, why does a window ask me to enter a user name and password? What should I do to solve this problem? |
Ans. |
When you see such a window, it means you have entered a wrong user name; a user name has to be a full E-mail address, for example: abc@hibox.hinet.net |
Q2. |
If I am in China and encounter any problems sending and receiving E-mails, what should I do? |
Ans. |
In order to enhance the transfer quality between Taiwan and China, hiBox has finished setting up a data center in Shanghai. If you encounter any E-mail receiving or sending problems, please go to the home page of hiBoxDownload Area and then download the user manual. (hiBox trouble shooting for users in China) |
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